Returns and exchanges

If you are unsatisfied with any of my products, please contact me immediately. I specialise in custom made items with lots of minute details. It doesn’t happen often, but mistakes can happen. I am only human, too. I will work with you and do everything in my power (within reason) to make you happy with your purchase. Please contact me PRIOR to leaving feedback for your item. Once feedback is left, I am no longer able to offer refunds or other compensation.

Payment

I accept Stripe & Paypal. Please note that your order will not be started until the funds clear. All cancellations must be done within 24 hours of the payment posting. I can’t offer refunds for custom orders that are cancelled after this 24 hour period. Your checkout will be done securely by the credit card processing company.

Shipping

I am not responsible for any damage to the items that may incur during shipping. Any cancellations must be requested within 24 hours of placing your order. No cancellations will be accepted for custom orders after this 24 hour time period. All of my products are shipped through well known mail/shipping companies. Items should arrive within 2-3 business days once shipped.

Since I custom make all of my items, I can guarantee delivery by the date needed, if enough notice is given. I will try my hardest to mail them all as soon as possible but due to the nature of my customer order policy, I do need time to acquire the materials and construct your one of a kind order.

Please allow at LEAST 10 days for the construction of your custom order BEFORE it’s mailing date (not delivery date).

I understand that sometimes items may be needed sooner. If you need your item in less than 7 days, please notify me so I can determine if a rush shipment is feasible. If so, I will create a custom listing with express shipping to ensure prompt delivery.

Please note that if you request an item by a certain date in conversation prior to ordering the product and then you CHANGE the date in the comments section at checkout, I will NOT be able to honour the new date. Thank you for understanding that this is unfair to me and my customers.

Product(s) Liability

I am not responsible for the use or misuse of any of the products you have ordered from me. They are designed to be decorative as they are delicate and with some mishandling might break.